Do Your Business Emails Sometimes Get You Into Hot Water?
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REVENUE CYCLE NEWS
Phil C. Solomon's Blog - Healthcare Financial Performance, Revenue Cycle Optimization and Healthcare Industry Trends
by Phil C. Solomon on July 16, 2014
in General Business
This post’s content provides a great reminder to think twice before you email. Several years ago I had an employee who was very passionate about almost just about everything. He would get fired up and write these scathing emails that would get him into trouble. I sugge sted that when he is upset, write the email and save it. Look at it in the morning and if it is still applicable, go ahead and send it. If not, make the changes necessary and send the updated version. Sometimes I need to take my own advice!
Growing up my Dad used to tell me, “be careful what you put in writing, once your words are in ink, they can only be forgiven, not forgotten.
With email as my main source of communication this is scary. And the average business person (including myself), sends/receives 110 emails per day. But oddly enough, there is very little training on proper email etiquette, protocol, and structure. Even scarier is this statistic…
Businesses Lose $650 Billion Per Year From Unnecessary Emails. Furthermore, 10% of employers have actually fired staff for sending repeated “non-work-related” emails to other colleagues. Are you one of these people sending unnecessary email? Are you wasting people’s time? Are you costing your business or employer money? I’ve put together a few questions that will help you not only value people’s time, but determine if that “important email” is really that important.
1. Can I put NNTR at the end of my email?
When someone sends you an email, it’s courteous to think, “I’ll just respond to let them know I got their email.” Wrong. This costs both you and the receiver unnecessary time. Try getting in the habit of listing “NNTR (no need to respond) at the end of your email if it’s appropriate. This saves everyone time and tells the receiver you value their work hours.
2. Can I “Un-CC” someone? I feel so bad for the poor souls CC’d to group emails. Sure there are exceptions, but more times than not, people are just trying to be courteous. This is not the way. Next time you see 3 people listed on the CC of an email, use your discernment and ask yourself, “can I remove one or two of them?” Be a hero and give someone back a few minutes of their life. They will be forever grateful.
– Read the rest of the story at: See more at: http://dalepartridge.com/5-hard-questions-ask-sending-important-email/#sthash.KmvhwATI.dpuf
By Dale Partridge On 7/15/2014
Phil C. Solomon is a healthcare finance and revenue cycle BPO strategist with experience spanning three decades. He is a sales, business development and marketing professional who provides business solutions for hospitals, health systems, large physician groups and channel partners. Phil has deep domain knowledge and expertise in revenue cycle optimization, clinical documentation improvement, healthcare technology integration and BPO outsourcing He is the publisher of Revenue Cycle News , a healthcare revenue cycle blog and is a featured speaker at many HFMA , NAHAM and AAHAM healthcare educational conferences.
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