Healthcare Preventative Services That Finally Make Sense! @philcsolomon

by Phil C. Solomon on November 15, 2012

in Best Practices

Finally, a healthcare insurance company offers proactive medicine services by installing a 24/7 healthcare question line.

Healthcare symptom checker revenue cycle newsI was driving in my car yesterday and this advertisement came on the radio for Blue Cross Blue Shield’s 24-Hour Nurse Care Line / Blue Care Line. It prompted me reminisce about the visits to the hospital ER I have made over my lifetime, and how many visits my family and friends have made.

The next time I was in front of my laptop, I decided to do some research.

The statistics show that the hospital emergency room is becoming the family doctor for many patient’s, some who have insurance and many who do not. When does your child’s slight fever become a serious fever? How can you tell the difference between a sprained ankle and a broken one? Should you be applying ice or heat?

There are many answers to medical questions today via the web on such sites as WebMD. Many times that type of resource is not enough.  Wouldn’t it be nice to have a medical professional available at any time to offer help with questions like the ones above?

Blue Cross has come up with a great healthcare solution, the Blue Care Line. You can speak with a registered nurse, 24 hours a day, 7 days a week. They have experienced professionals available to offer you expert answers to your questions. Doesn’t it make sense to talk with someone, detail your symptoms, and have a nurse tell you whether you should see your doctor, go to the emergency room, or care for yourself at home?

That sounds reasonable right? I think so. I can’t even count how many times I have called my doctor, explained my symptoms to a nurse and been told to come in. Why? Perhaps is it to gain more revenue or to practice defensive medicine. Having access to make a simple call could help save a life, or just give much-needed peace of mind.

From my perspective as a healthcare blogger at Revenue Cycle News, this healthcare concept seems to make sense. What are your thoughts? Tweet me @philcsolomon and let me know what you think.

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